Refund policy
Refund Policy
We accept returns within 30 days of delivery for defective or damaged items only.
To be eligible for a refund, your item must be defective, damaged, or not as described. Change-of-mind returns are not accepted.
To request a refund:
- Email us at support.getkitchenease@gmail.com within 30 days of receiving your order
- Include your order number and photos clearly showing the defect or damage
- We will review your request within 2-3 business days
Return shipping is the responsibility of the customer. However, if the item is confirmed defective, we may issue a full refund without requiring the item to be returned.
Refunds will be processed within 5 business days of approval and returned to your original payment method.